The product I got was a decent deal from a quality/price perspective.
The delivery and installation was not so well.
First, I scheduled "Monday" on my online order. It was an available option and I took it because we needed the appliance urgently.
However, someone called and told us that it can only be delivered Tuesday. Fine.
Problem is, Tuesday they did not appear. Called your store Tuesday evening, I was promised that I will receive a call from the delivery/install company - no call came in.
I called again Wednesday and they told me that they did not deliver as scheduled on Tuesday because someone was sick. THey proposed a new install term after 7 more days (!!) . Only after telling them I will cancel the order and buy from another shop they discussed internally and arranged for delivery next day.
Upon delivery, they only connected the drain hose, but they forgot one important step for Bosch driers (very well described in the manual): moving a rubber cap and the filter from one side of the internal drain tank to the other side. Without that, the drain hose does not work.
So overall, I recommend the shop or decent price/quality ratio, but the externalized delivery service is not ok. What's worse, it seems easy to hide behind the other party when the goods are not delivered,but for me as a customer this doesn't matter. I pay YOUR shop for everything, if your subcontractors are not doing their job it is YOU that have to deal with them, YOU chose them and you pay them. I only have a selling contract with your online shop and you need to deliver to the promise to the end, not only until the product leaves your store.
