I came across HelloTV.nl while searching for the best prices on an LG G3 Series TV.
Several recommendations pointed to hellotv.nl which, being Belgian, I knew absolutely nothing about.
One of the best prices found, I asked for an offer (it was recommended in the comments).
A few minutes later, I received a small friendly discount by email from Mr (*).
A very friendly e-mail exchange took place, also offering me insurance at an astonishing price for what it covers (for 5 years) as well as a small accessory that I hadn't thought of (cloth + cleaning product). The HelloTV discount + LG cashback covered these two 'unplanned' purchases.
Payment by Mastercard via a dedicated link and surprise, a brand new TV delivered the next day. Unfortunately the TV didn't turn on, "Dead on Arrival".
Very disappointed, I started a chat around 6pm and a Mrs M. replied immediately. She asked for a photo of the problem and suggested that one of their technicians exchange it at my home.
The next day, another HelloTV person contact me via What's App to arrange an appointment.
18 days later (bought just before the holidays, they had a lot of work to do), one Saturday, I received Mr (#)., a HelloTV technician in a HelloTV-coloured van. A really nice person, speaking perfect English, he found the problem, dismantled the faulty TV and reassembled a brand new one in 30 minutes.
A warm and smiling person, he took the time to talk to me, give me advice, adjust the cables so that everything was straight and the TV was horizontal.
In conclusion, apart from the frustration of receiving a faulty new TV with a catalogue value of €2,800 (due to LG's quality control), I have to say that both the order and the after-sales support are simply brilliant. I couldn't have wished for anything better. Easy to talk to, quick to deal with, immediate solution.
My next order (sound system) will definitely be with them and I have already recommended them several times.
